General Practice at By Design Holistic Health

About our GPs

Dr Natalie Barton has been a GP for over 20 years and has worked in rural and metropolitan
general practice, as well as with Headspace, Sexual Health Victoria and the Jean Hailes
Centre for Women’s Health. She has completed postgraduate diploma training in obstetrics
and gynaecology and nutritional medicine, and has special interests in youth health, mental
health and women’s health including menopause and perimenopause care. Natalie works in
our Doctors in Secondary Schools program and consults at Lilydale on Thursdays for students who cannot be seen during school hours.

Dr Libby Rochstein is a holistically minded GP trained in medical acupuncture with over 25
years’ experience. She is a Fellow of and medical supervisor with the Australian Medical
Acupuncture College. Libby has extensive experience in youth health, and currently also
works with the Indigenous health clinic at EACH. She can support people of all ages with
acute or chronic health conditions and will provide an in-depth and holistic approach to each
person’s medical needs. Libby works in our Doctors in Secondary Schools program on Wednesdays.

Our practice provides a full range of general practice services, including:

• Management of acute and chronic medical conditions
• Sexual health, contraception and pregnancy care
• Management of mental health conditions
• Medical acupuncture
• Immunisations
• Antenatal shared care with Eastern Health, Royal Women’s and Mercy hospitals
• Transgender and LGBTQI+ health
• Skin checks and dermatoscopy
• Chronic disease management, health assessments, screening and preventative health
care

Appointment types

We aim to provide each student with the time required to properly address their health
issues, and offer a variety of appointment types, depending on need. Initial appointments are
generally 30-60 minutes, to allow us to understand your health issues and develop an
appropriate management plan. Shorter appointments are available for results and follow-up,
and these are arranged in consultation with you during your initial appointment. We also
offer telehealth appointments for existing patients where appropriate. Home visits are
available based on need and can be arranged in consultation with Dr Natalie and Dr Libby if
required.

We unfortunately cannot cater for walk-in appointments at our Lilydale clinic, but students
are welcome to attend our Doctors in Secondary School clinics without a booked
appointment.

Current practice hours

Our reception is open for appointment bookings and enquiries during the following hours:

Monday 9am – 7.30pm              Thursday 9am – 7pm               Sunday – closed
Tuesday 9am – 7pm                    Friday 9am – 6:30pm
Wednesday 8.30am – 7pm        Saturday 8am – 1.30pm

Current hours for Dr Libby:

Yarra Hills Secondary College Wednesdays 9am – 1pm
By Design Holistic Health Lilydale Wednesdays 2pm – 5.30pm

Current hours for Dr Natalie:

Croydon Community School Mondays 9.15am – 1.15pm
Upper Yarra Secondary College Tuesdays 9.30am – 2.30pm
Bayswater Secondary College Thursdays/Fridays (alternating) 9.30am – 1.30pm
Boronia Secondary College Thursdays/Fridays (alternating) 9.30am – 1.30pm
By Design Holistic Health Lilydale Thursdays 2.30pm – 5.30pm

Care outside our opening hours

If you require care for urgent medical conditions outside of our clinic opening hours, please
click the attached link for no-cost local services available here.

Out of surgery visits

Our Doctors in Secondary Schools clinics run at Croydon Community School, Upper Yarra
Secondary College, Yarra Hills Secondary College, Boronia K-12 College and Bayswater
Secondary College one day each per week during Victorian school terms. Home visits are
available based on need and can be arranged in consultation with Dr Natalie and Dr Libby if
required. We also offer telehealth appointments for existing patients where appropriate.

Practice fees

All students seen through Doctors in Secondary Schools clinics and at our Lilydale clinic are
bulk-billed for all services, and there are no out-of-pocket fees. Dr Libby and Dr Natalie
privately bill for acupuncture and women’s health appointments, and a list of current fees is
available on request through our reception.

Communicating with our practice

For appointment bookings please contact our reception staff on 9739 6409. Students who
would like to make a Doctors In Secondary Schools appointment are also welcome to do so
via their school wellbeing co-ordinator. To speak with Natalie or Libby regarding results,
please book an in-person or telehealth appointment via our reception team. We do not
recommend contacting our practice by email, particularly for urgent issues. If you need to
speak urgently to our clinical team, please advise reception who will be able to assist you in
making contact with our GPs or nursing staff.

Security of health information

Our practice takes the security of health information very seriously. All personal information
and medical records are stored on Australian servers and our third-party software
companies Medical Director Helix and Cliniko comply with Australian privacy standards for
sensitive data storage. If you have any questions about or would like further information
regarding how your health information is stored, please speak with us.

Privacy policy

All members of our team are committed to ensuring that privacy and confidentiality are
maintained. Your health records are kept strictly confidential and are only available to
authorised staff. Dr Natalie and Dr Libby, as well as our practice nurses Beck and Erin, have
access to each other’s medical record entries and can access these to ensure continuity of
care if your regular doctor is away. Our practice participates in the national digital health
record system (My Health Record) and with your permission, we can assist with uploading shared health summaries to your record. Information on privacy for these records can be found at www.myhealthrecord.gov.au/privacy.

A full copy of our privacy policy, outlining how we collect and store your personal information,
is available here. Hard copies are available from reception on request.

How to provide feedback

We welcome feedback and would like to hear from you if you have any questions or
concerns about our service. You are welcome to provide feedback directly to Dr Natalie or Dr
Libby, or to our practice manager Andrea Donchi, either verbally or in writing. A suggestion
box is also available at reception if you would like to provide feedback anonymously. We will
endeavour to respond as soon as possible. If we are unable to resolve your complaint, you
can also contact the external agency for our state:

Victoria Office of the Health Services Commissioner
Telephone: 1300 582 113
Web: www.hcc.vic.gov.au

Complaints that relate to privacy issues or concerns that cannot be resolved internally can
be directed to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Telephone: 1300 363 992
Postal Address: GPO Box 5218, Sydney NSW 2001
Web: www.oaic.gov.au